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Hoi An Soul Leather goods are guaranteed for 2 years from the date of purchase delivery on any manufacturing defects free of charge.

We will accept to cover your item with warranty and repair the item free of charge, except any of these conditions: general aging of the leather, misuse, personal damage.

To have your item repaired or replaced under our warranty, you can request a return via email leather@hoiansoul.com with photos of the issue, as well as proof of purchase (conformational email or order number).

Once your warranty request is approved, we will inform you through email and follow up with the instruction to continue the return process.

Hoi An Soul Leather warranty is valid worldwide.

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