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We craft each item with our heart, and we want you to love your new item from Hoi An Soul in the same way. If you are not entirely satisfied with your purchase or you don't love your bag for any reason, we'll take it back. It's that simple.
Shop confidently and enjoy free return and exchange with our money back guarantee. You can return the product and get a full refund or exchange the product for another similar one within 30 days of purchase delivery.
1. Contact us by email at leather@hoiansoul.com with:
2. Once your return request is approved, we will send out the confirmation email with the shipping guidelines for the return.
3. Print the prepaid shipping label that you will receive by email.
4. Securely pack and send all items back to us using the shipping address provided.
If anything is unclear or you have more questions feel free to contact our customer support team here so we can assist you.